Global Limited Warranty
Raymarine UK Ltd. and its affiliates (“RAYMARINE”) warrants RAYMARINE products purchased directly from RAYMARINE, from a certified RAYMARINE dealer, or installed on a new vessel by an Original Equipment Manufacturer (OEM) (the “Products”), to be free from defects in material and workmanship for two (2) years from: (a) the date the Products were first purchased; or (b) in the case of Products installed on a new vessel by an OEM, the date the vessel was first delivered (the “Purchase Date”) to the first retail customer of the Products or of the vessel (the “Original Customer”).
Individual Products purchased or OEM installed Products are covered under the RAYMARINE Global Limited Warranty in effect as of the Purchase Date for those Products, however all prior RAYMARINE warranty procedures and points of contact are superseded and replaced by this RAYMARINE Global Limited Warranty.
Except for Products used for regular commercial, military, law enforcement or related purposes, by registering your new Product with RAYMARINE, you can upgrade the 2-year Standard Limited Warranty to a 3-year Extended Limited Warranty at no additional cost.
In some countries and for most Products, RAYMARINE also offers On-Board Repair Service, a Warranty Service Program and Advance Warranty Replacement. These programs and services, when available, are designed to help minimise the down-time of Products that may require warranty repair.
Your Proof of Purchase documentation is important. Please keep it in a safe place.
RAYMARINE Products are not a substitute for possessing and exercising the independent judgment and skill needed to safely and effectively operate any vessel or engage in any marine activity.
Global Limited Warranty Statement
THE LIMITED WARRANTIES AND REMEDIES IN THE GLOBAL LIMITED WARRANTY ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES EXPRESS OR IMPLIED OR STATUTORY, INCLUDING ANY LIABILITY ARISING UNDER ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, STATUTORY OR OTHERWISE. THIS WARRANTY GIVES THE OWNER SPECIFIC LEGAL RIGHTS, WHICH MAY VARY FROM JURISDICTION TO JURISDICTION.
IN NO EVENT SHALL RAYMARINE UK LTD. OR ITS AFFILIATES BE LIABLE FOR ANY INCIDENTAL, SPECIAL, INDIRECT OR CONSEQUENTIAL DAMAGES, WHETHER RESULTING FROM THE USE, MISUSE, INABILITY TO USE, IMPROPER RELIANCE ON, OR FROM ANY DEFECTS IN THE PRODUCT. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION ON INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU.
THE GLOBAL LIMITED WARRANTY DOES NOT AFFECT A CUSTOMER'S RIGHTS AGAINST A RETAILER ARISING FROM A SALES/PURCHASE CONTRACT.
RAYMARINE, IN ITS SOLE DISCRETION, RETAINS THE RIGHT TO REPAIR OR REPLACE THE PRODUCT, WHICH, IN THE ABSENCE OF ANY APPLICABLE LAW TO THE CONTRARY, SHALL BE THE CUSTOMER’S SOLE AND EXCLUSIVE REMEDY FOR ANY BREACH OF WARRANTY.
2-Year Standard Limited Warranty
Subject to the terms, conditions, limitations and exclusions in the Global Limited Warranty, all RAYMARINE Products are warranted to be free from defects in material or workmanship for a period of two (2) years from the date the Product was purchased by the Original Customer (the “Standard Limited Warranty Period”). During this period and for the Original Customer, RAYMARINE will, at its sole option, repair or replace any components that fail in normal use.
If the Standard Limited Warranty applies to you, RAYMARINE will not charge you for parts or labour for warranty repairs or replacements. However, the cost of transporting your warranted Product to RAYMARINE for repair or replacement is your responsibility and is not covered by RAYMARINE.
Some customers may have the option to purchase a Refurbished RAYMARINE Product instead of a new Product, typically at a reduced price or as part of a warranty exchange. A Refurbished RAYMARINE Product is a product that was repaired or rebuilt and fully tested by RAYMARINE to ensure that it meets all Product performance specifications. A Refurbished RAYMARINE Product may have observable cosmetic blemishes, but such blemishes will in no way affect product performance.
This 2-Year Standard Limited Warranty applies equally to both new Products and Refurbished RAYMARINE Products, EXCEPT THAT OBSERVABLE COSMETIC BLEMISHES NOT AFFECTING PRODUCT PERFORMANCE ON ANY REFURBISHED PRODUCT THAT A CUSTOMER CHOOSES TO PURCHASE OR ACCEPT AS PART OF A WARRANTY EXCHANGE ARE EXPRESSLY EXCLUDED FROM WARRANTY COVERAGE.
During the Standard Limited Warranty Period, some Products are also eligible for RAYMARINE’s On-Board Repair Service at no additional charge (see Section “On-Board Repair Service”).
3-Year Extended Limited Warranty
Subject to the terms, conditions, limitations and exclusions in the Global Limited Warranty, and excluding Products used for regular commercial, military, law enforcement or related purposes, ALL NEW PRODUCTS REGISTERED WITH RAYMARINE WITHIN NINETY (90) DAYS FROM THE DATE THE PRODUCT WAS FIRST PURCHASED BY THE ORIGINAL CUSTOMER are warranted to be free from defects in material or workmanship for a period of three (3) years from the date the Product was purchased by the Original Customer (the “Extended Limited Warranty Period”). During this period and for the Original Customer, RAYMARINE will, at its sole option, repair or replace any Product components that fail in normal use. Upon successful registration of the Product, the 3-Year Extended Limited Warranty replaces the 2-Year Standard Limited Warranty.
If the Extended Limited Warranty applies to you, RAYMARINE will not charge you for parts or labour for warranty repairs or replacements. However, the cost of transporting your warranted Product to RAYMARINE for repair or replacement is your responsibility and is not covered by RAYMARINE.
Certain Products may also be eligible for RAYMARINE’s On-Board Repair Service at no additional charge during the Extended Limited Warranty Period (see Section 7, “On-Board Repair Service”).
Refurbished Products that are covered under RAYMARINE’S 2-Year Standard Limited Warranty (see Section “2-Year Standard Limited Warranty”) are not eligible for the 3-Year Extended Limited Warranty upgrade.
Registering Your Product with RAYMARINE
By registering your Product with RAYMARINE, you will receive important product announcements, updates and other information designed to enhance the use and enjoyment of your Product. Additionally, except for Products used for regular commercial, military, law enforcement or related purposes, if you register your Product with RAYMARINE, the 2-Year Standard Limited Warranty is upgraded and replaced by the 3-Year Extended Limited Warranty at no additional cost. To qualify for the 3-Year Extended Limited Warranty upgrade, THE PRODUCT REGISTRATION MUST BE COMPLETED WITHIN NINETY (90) DAYS FROM THE DATE THE PRODUCT WAS FIRST PURCHASED BY THE ORIGINAL CUSTOMER.
Warranty Service Program
DURING THE FIRST YEAR OF A VALID STANDARD LIMITED WARRANTY PERIOD OR EXTENDED LIMITED WARRANTY PERIOD, the RAYMARINE Warranty Service Program may allow you to “hot swap” your Product with a Refurbished Product instead of waiting to have your Product repaired.
Participation in the Warranty Service Program is completely voluntary.
THE WARRANTY SERVICE PROGRAM IS NOT AVAILABLE IN ALL COUNTRIES AND NOT ALL PRODUCTS (SUCH AS RADOME AND OPEN ARRAY RADAR SYSTEMS AND SATELLITE TV ANTENNA SYSTEMS) ARE ELIGIBLE FOR THE WARRANTY SERVICE PROGRAM.
For more information and to see if your Product is eligible, contact your certified RAYMARINE dealer.
On-Board Repair Service
On-Board Repair Service is a convenient way to have your RAYMARINE Product repaired or replaced by a certified RAYMARINE dealer without first having to remove the Product from your vessel.
All RAYMARINE authorized OEM installed Products are eligible for On-Board Repair Service at no additional charge during the Standard Limited Warranty Period or Extended Limited Warranty Period that applies to you, subject to the terms, conditions, limitations and exclusions in 7.2. and in this RAYMARINE Global Limited Warranty.
Only the non-OEM installed Products listed in Appendix 1 to the Global Limited Warranty are eligible for On-Board Repair Service at no additional charge during the Standard Limited Warranty Period or Extended Limited Warranty Period that applies to you, subject to the terms, conditions, limitations and exclusions in 7.2. and in this RAYMARINE Global Limited Warranty.
Qualifying an Eligible Product for On-Board Repair Service
Subject to the following conditions, limitations and exclusions, to qualify an eligible Product for On-Board Repair Service at no additional charge:
- The eligible Product must be installed on a vessel that is located within two (2) hours round-trip travel by automobile of a certified RAYMARINE dealer;
- There must be verification that the eligible Product was installed by a certified RAYMARINE dealer or OEM;
- The eligible Product must have been PURCHASED AND INSTALLED WITHIN THE SAME RAYMARINE GEOGRAPHIC REGION.
The three RAYMARINE Geographic Regions are: Americas (Canada, United States, Caribbean, Central America and South America); EMEA (“Europe/Middle East/Africa”, which includes the UK and EU); and APAC (“Asia Pacific”, which includes Australia and New Zealand).
On-Board Repair Service for All Other Products
For information about purchasing RAYMARINE’s convenient On-Board Repair Service for Products under warranty that are not eligible for this Service or for Products that are no longer covered under warranty, contact your certified RAYMARINE dealer.
IMPORTANT GLOBAL LIMITED WARRANTY CONDITIONS AND EXCLUSIONS
Any Product that is repaired or replaced under warranty will be warranted only for the remaining balance of the applicable original Standard Limited Warranty Period or Extended Limited Warranty Period.
IN ADDITION TO ALL OF THE OTHER TERMS, CONDITIONS, LIMITATIONS AND EXCLUSIONS SPECIFIED IN THE RAYMARINE GLOBAL LIMITED WARRANTY, RAYMARINE IS NOT RESPONSIBLE FOR, AND THE WARRANTY DOES NOT COVER, ANY AND ALL OF THE FOLLOWING:
- Failures or defects due to accident, abuse, misuse, high pressure washing, shipping damage, alteration, corrosion, incorrect and/or non-authorized repair, improper siting or installation (whether or not by a certified RAYMARINE dealer), or failure to comply with product user information or guidance;
- Products where the serial number has been altered, obscured or is missing;
- Failure of or defects in third party software or services supplied with, or accessible via, the Product;
- Failure of a Product not sold under the RAYMARINE brand name (which is supplied with the warranty provided by its manufacturer);
- Routine maintenance and checks, software revisions or updates, alignment/calibration, sea trials or commissioning unless required by replacement of parts in the area being aligned;
- Repair or replacement of items intended to be consumed or replaced including (without limitation) fuses, batteries, drive belts, radar limiter diodes, magnetrons, snap-in impeller carriers, impellers, impeller bearings and impeller shafts;
- On-Board Repair Service for non-OEM installed Products not listed in Appendix 1 to the Global Limited Warranty, Products excluded by Section "On-Board Repair Service", or Products on a vessel that is more than two (2) hours round-trip by automobile travel time from a certified RAYMARINE dealer;
- Recovery or replacement of personal information stored on a Product;
- All associated costs, including (without limitation) taxes, travel or transport, Product de-installation or re-installation (including but not limited to transducer de-installation and re-installation costs), launch or docking fees, hauling, shipping or towing fees, communication charges, accommodation or subsistence, customs, or any other associated costs arising from the replacement of a Product, all of which are the Customer’s responsibility;
- Overtime or premium labour work outside normal working hours;
- Differences in material, colouring or size that may exist between actual Products and the pictures or descriptions of such Products in product advertising, literature or on the Internet;
- Damage caused to other equipment, systems or components occasioned by improper installation, connection or use of the Product;
- Cosmetic blemishes including scratches and dents on Refurbished Products;
- Products used for regular commercial, military, law enforcement or related purposes are not eligible for the 3-Year Extended Limited Warranty. For information on obtaining extended warranties for RAYMARINE products to be used for regular commercial, military, law enforcement or related purposes, please contact your certified RAYMARINE dealer.
This RAYMARINE GLOBAL LIMITED WARRANTY does not have the effect of excluding or limiting the customer’s statutory rights under the applicable national legislation. this Warranty complies with EU Directive 1999/44/EC.
Out-of-Warranty and Non-Warranty Evaluation, Service and Repair
RAYMARINE may, in its sole discretion, agree to evaluate for potential service or repair a product that is out-of-warranty or not covered under warranty. For information on obtaining out-of-warranty or non-warranty service or repair, contact your certified RAYMARINE dealer.
Any out-of-warranty or non-warranty service or repair performed by RAYMARINE comes with a one hundred and eighty (180) day limited warranty covering parts and labour only, which begins as of the date the product is shipped by RAYMARINE back to the customer.
Customers may request an expedited evaluation of a product, and expedited out-of-warranty or non-warranty service or repair. If RAYMARINE, in its sole discretion, agrees to a request to expedite, additional charges and fees will apply.
If RAYMARINE authorizes an out-of-warranty or non-warranty evaluation, service or repair, be sure to remove all accessories and personal information (such as chart cards) from the product; back-up all data (such as waypoints); and securely re-package the product before sending the product to RAYMARINE.