FAQS

How do I know if my product is covered under warranty?

The JBL warranty on electronic components remains in effect for one year from the date of purchase while the warranty protection for loudspeakers remains in effect five years from the date of purchase. Multimedia products and Headphones are covered for 1 year from date of purchase. Warranty protection is contingent upon your JBL product being purchased within the continental United States, Alaska or Hawaii from a dealer who was authorized by the JBL manufacturer to sell such products at the time of purchase.

How do I connect a 3.5mm jack to a receiver with RCA connectors?

You can purchase an RCA to 3.5mm mini adaptor cable at most local electronics retailers.

I put the speaker on top of my TV and now I have distortion on my TV screen. I thought this speaker was shielded. What could be wrong?

This speaker is shielded, and does fall within shielding specs. However, many times, because the speaker is large, as it is being placed on top of a TV, it will cause some distortion. There are a few ways to deal with this. First move it around slightly until you get the least amount of distortion. Now (if you have a newer TV), simply turn the TV off, unplug it for a minute or two, and then turn it back on. Most newer TV's have a demagnetizing process that happens when you first turn it on. This should get rid of the distortion. If it does not, look in the TV display or menu for a demagnetizing feature. If it does not have a demagnetizer, you may have to purchase a demagnetizer (available at most electronic stores) to demag your screen.

Where is the best place to put my subwoofer?

The fact is, you can put it anywhere because you won't be able to detect where the low frequencies are coming from. However, if the sub is placed in the wrong spot, it is feasible that you will not be able to hear it. This is due to something called "standing waves". The sound of the bass will bounce off the wall and come back to you. Of course, the direct sound will come to you as well. If these two sounds are out of phase with each other, you will not be able to hear the bass. In general, it is recommended that the subwoofer is placed somewhere along the front wall with your front speakers. Finding the best placement is usually a matter of trial and error. Simply try placing the sub in a few areas, and stick with the one that sounds the best to you when you are sitting in the general listening area. Placing it in a corner is often times the most effective spot.

The shape of yurbuds appears to be different and larger than the earbuds I am familiar with, can you explain more about how they fit and why they are comfortable?

The ergonomics of yurbuds sport earphones is indeed different and it is that unique design that creates the TwistLock™ and the guarantee that they will not fall out nor hurt. JBL’s development team studied the human ear, and, as athletes, they know the demands on sport earphones. The results of that research are yurbuds.

What smartphones and MP3 players are compatible with the 3-button controls and dry mic on the Inspire Pro and the Focus Pro?

The Inspire Pro and the Focus Pro Performance Fit earphones both feature a dry microphone and a 3-button control remote. These features allow for convenient navigation of music on your iPod or iPhone during rigorous activity as well as hands-free calls on your iPhone – even during extended use. The components within the 3-button control/dry mic are specifically selected for compatibility with: iPhone (3GS, 4, 4S, and 5), iPod (120GB and 160GB classic; 4th, 5th, and 6th generation nano; 3rd and 4th generation shuffle), iPod Touch (1st, 2nd, 3rd, and 4th generation) and iPad (1, 2, 3, and 4). Some features may work with other devices.

Are there any yurbuds with a microphone that are compatible with Android, Blackberry, and other smartphones?

Yes. The Inspire Talk has a dry mic and 1-button control remote. These features allow convenient track and call control during rigorous activity– even during extended use.

How do I clean my yurbuds?

To clean yurbuds, remove the enhancers (tips) from earphones and wash them with warm, soapy water. Do not use anything containing alcohol. Completely dry the enhancers and reposition on the earphones. As shown in the Quick Start guide:

• Left bud between 3:00 and 4:00 position.
• Right bud between 8:00 and 9:00 position.

What happens if my enhancers (tips) are loose on my earphones?

If your enhancers are loose on your earphones, first try cleaning them as detailed above. If the problem persists and you reside in the U.S., you may contact JBL’s customer service team.

Where can I find support for my Bluetooth wireless earphones?

If you still have the box that your product came in, there is a detailed Quick Start guide outlining the features and functions of your new wireless product.

Is sizing still available and/or necessary?

Sizing is absolutely still available, but not necessary for a great fit. JBL is thrilled to offer many exciting options of sport earphones at various convenient locations, including online, that all still embrace its personalized approach and boast the guarantee not to fall out nor hurt your ears. JBL has made it easy!

As a bit of background, from the beginning, JBL has offered various sizes, described as sizes 5, 6, 7, 8, 9, and 10. Its most popular size is 5, which is also referred as its standard size. JBL’s next most popular size is 7, which is the alternative size in several of its models.

Here are your options:

JBL’s standard size, 5, can be found in every product it offers. Several of its products also include an alternative size (7). JBL is confident that the customers buying any of its products will immediately appreciate the fit and comfort of the sizes offered in all of its models.